Services and Trends

We split key trends facing the global automotive industry into two categories. At a macro level, electrification, autonomous driving, connectivity, shared mobility, sustainability, technology and market dynamics are the most disruptive.

At a micro level businesses need to focus on new revenue channels, operational efficiency, their teams, omnichannel sales and new flexible business models.

We help businesses navigate and accelerate their growth in turbulent times, using 30+ years of experience, whether we are supporting you from the boardroom or working with operational teams.  Four areas remain central to our services, and are crucial to sustainable, positive business performance; planning, engineering, go-to-market, and customer experience.

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Planning

Planning is crucial for automotive businesses facing rapid industry changes over the next decade. These trends require strategic foresight to enable businesses to allocate resources, adopt new technologies, and adapt to evolving regulations. Effective planning helps mitigate risks associated with supply chain disruptions and competitive pressures while capitalising on growth opportunities. A well-defined strategy ensures resilience, guides innovation, and positions businesses to meet future demands, securing a competitive advantage in a dynamic, future-focused industry.

 

Engineering

Engineering is critical to the evolution of automotive retail, enhancing customer experience and operational efficiency. With connected vehicle data, computer engineering helps retailers anticipate maintenance needs, offer tailored marketing, and enhance loyalty programs. Additionally, robust cybersecurity and data analytics play a vital role in protecting sensitive information and optimising sales strategies. As customer expectations and technologies advance, engineering ensures that retail operations remain innovative, competitive, and aligned with a digital-first marketplace.

Go To Market (GTM)

A strong go-to-market strategy is essential for automotive technology businesses entering new markets, as it ensures a clear, efficient approach to reach and resonate with local customers. It aligns product offerings with market-specific needs, addresses regulatory requirements, and optimises channel selection, reducing entry risks and accelerating adoption. Excellence enhances brand awareness, differentiates the business from competitors, and supports scalable growth. By tailoring messaging, pricing, and partnerships to each market, an effective go-to-market plan maximises impact, enabling businesses to build credibility, attract customers, and achieve a successful foothold in new regions.

Customer Experience (CX)

A great customer experience is crucial for automotive technology businesses to thrive in the next decade, as customer expectations for seamless, personalised, and responsive interactions continue to rise. Exceptional experiences build trust, encourage loyalty, and differentiate brands in a competitive market. From intuitive interfaces and proactive support to reliable software updates and secure data handling, every touchpoint impacts satisfaction and retention. As automotive technology evolves, a strong focus on customer experience ensures long-term success by fostering positive relationships, driving recommendations, and aligning with an increasingly digital, customer-centric industry.